We love hearing from you!GIFT PHILOSOPHY
Our Philosophy
Rebooku is a leader in its commitment of time and money for the development of better solutions and workflows. What differentiates us is that we are also just as committed to investing in our Customer Service team.
What we realized early on is that:
We need FEEDBACK. Without FEEDBACK there is NO Learning, Growth, Change
And although we attend the trade shows and make ever effort we can to engage with customers, our best and most meaningful engagement happen every day in the form of Customer feedback (other organizations call feedback “complaints”).
As soon as we started embracing this mindset we found Customer feedback to be a gift and the best form of Quality Control, Research & Development and Marketing
Our Journey
In 2021 Rebooku realized that in order to Give and Get the best out of every engagement engaged we needed a new perspective and outside thinking. We partnered with an independent training development company to select a book that best represented our vison with real life best practices. We choose the incredible and must-read book “A Complaint is a Gift” to be the heart of our initial efforts to transform our business processes.
This work, is always evolving and being fine tuned but after extensive training and feedback in 2022, we truly believe we are on the right track to offering the best customer experience in our industry